vipt's commitment: Your personal information is fully secure with us. We never sell your data to third parties without your consent.
1 Introduction & Purpose of This Policy
Vipt ("we", "us") is an internationally licensed online gaming platform serving users in Bangladesh and other countries. This Privacy Policy ("Policy") explains how we collect, store, use, and protect your personal information.
By using the vipt website or mobile app, you are considered to have agreed to this Privacy Policy. Please read it carefully.
This Policy is published in both Bengali and English. In case of any inconsistency between the two versions, the English version shall prevail. We may update this Policy as needed, so we recommend checking this page regularly.
2 What information we collect
Vipt collects various types of information to deliver its services. This data falls into two categories:
Information you provide directly:
- Full name, date of birth, gender
- Mobile number and email address
- Current address and country
- National ID or passport number (for age verification)
- Payment account details (mobile banking or bank account number)
Automatically collected information:
- Device information (model, operating system, browser)
- IP address & estimated location
- Login time and session information
- Game history and transaction records
- Browsing data collected via cookies and tracking technologies
| Data Type |
Purpose of collection |
Mandatory? |
| Name and contact information |
Account creation & verification |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identity Document Information |
KYC verification & fraud prevention |
For withdrawals |
| Payment Information |
Transaction processing |
Yes |
| Device & IP Information |
Security & Fraud Prevention |
Automatic |
3 How data is collected
Vipt collects information through several methods:
- During registration: You provide information directly when creating an account.
- During use of the service: Data is collected automatically when you play games, place bets, or make payments.
- Cookies & tracking: Browsing data is collected via cookies during website visits.
- During the verification process: From documents uploaded for KYC verification.
- Support contact: Information provided when contacting us via live chat or email.
Data from Third Parties: In some cases, trusted third-party agencies may be used to verify identity or help prevent fraud.
4 How and why your data is used
Vipt uses your information only for specific, lawful purposes:
- Account management: To ensure secure registration, login, and account protection.
- Service delivery: To process gameplay, betting, and transactions.
- Age & Identity Verification: To meet legal obligations and protect minors.
- Customer Support: For troubleshooting and providing support.
- Security: To prevent fraud, misuse, and unauthorized access.
- Promotions: To send you relevant offers based on your preferences (you can unsubscribe at any time).
- Service improvement: To analyze user experience and improve the platform.
- Legal obligations: To prepare required reports in compliance with regulatory authorities.
What we don't do: We do not sell your data to advertisers, share it with irrelevant third parties, or send marketing messages without your consent.
5 Sharing Data with Third Parties
Vipt shares information only under strict conditions. Disclosure may occur in limited circumstances:
- Payment Processors: Necessary information shared with mobile banking and bank partners to complete transactions.
- KYC provider: With registered agencies for identity verification.
- IT infrastructure: With cloud server providers and security service partners, under strict confidentiality agreements.
- Legal authorities: Upon a court order or official request from a regulatory authority.
- Business Transfer: In the event of a merger or acquisition, provided the new owner is bound by the same privacy policy.
Vipt never sells your information to advertising companies or data brokers.
6 Cookies & tracking technologies
Vipt uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. We use them to:
- Essential Cookies: Maintaining login status and ensuring security. Disabling these will prevent you from using the service.
- Performance cookies: To remember your preferred language, theme, and similar settings.
- Analytics Cookies: To understand which pages users visit most, helping us improve our services.
You can manage or delete cookies through your browser settings. Note that disabling certain essential cookies may affect how some vipt features function.
7 Data Security Measures
Vipt employs industry-leading technology to keep your information secure:
- SSL encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall & DDoS Protection: A robust firewall system to block unauthorized access.
- Two-Factor Authentication (2FA): OTP-based login verification for an extra layer of security.
- Regular security checks: Regular system audits conducted by third-party security specialists.
- Restricted access: Only authorized staff are permitted to access user data.
- Encrypted storage: Stored data is also kept in encrypted format.
In the event of a security breach: In the event of a data breach, we will notify affected users within the legally required timeframe and take all necessary steps.
8 Your rights regarding your personal data
Vipt believes every user should have full control over their own data. Your rights include:
Right to Access
You may request to view what information we hold about you.
Right to rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances (unless retention is required by law).
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to object
You may opt out of marketing communications or specific types of data processing.
To exercise any of your rights, contact vipt support. We will respond within 30 days.
9 Protection of children and minors
Vipt strictly prohibits providing services to anyone under 18. We do not knowingly collect personal information from children or minors.
If age verification confirms that a user is under 18 years of age, then:
- The account will be closed immediately.
- Collected data will be deleted unless there is a legal basis for retention.
- Deposited funds are governed by vipt's terms and conditions.
If you suspect a minor is using vipt, please notify our support team immediately.
10 Data Retention Period
Vipt does not retain data longer than necessary. Retention periods are as follows:
- Active account: All data is retained for as long as the account remains active.
- After account closure: Core data may be retained for up to 5 years to meet legal requirements.
- Transaction records: Retained for a minimum of 7 years in compliance with financial regulations.
- Marketing Information: Deleted within 30 days of unsubscribing.
11 Changes to the Privacy Policy
Vipt may update this Privacy Policy as needed. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, you will be notified in advance via your registered email or message.
- Continued use of vipt after any changes constitutes your acceptance of the updated policy.
You may contact support to request a copy of a previous version.